Choosing or changing a plan

You find everything under Settings → Subscription (“Abo”). There you see your current plan, the payment route, usage and the plan selection.

Upgrade (higher plan):

• Higher limits and additional functions are unlocked after successful confirmation.
• If a pro-rata charge applies, the checkout shows it before you confirm.
• The payment route depends on your account: Shopify or Stripe.

Downgrade (lower plan):

• Downgrades take effect at the end of the current billing period.
• Time already paid for is kept.
• Your stored data is not deleted. Shops, functions or quantities above the new limit are, however, locked server-side after the change; affected syncs pause until you adjust the plan.

Monthly or yearly:

• Monthly: cancellable at the end of the monthly period.
• Yearly: runs until the end of the annual term and can be ended at the end of the term.
• With annual payment you pay the stated annual amount in advance for 12 months. The term cannot be cancelled monthly.

Cancellation:

• Settings → Subscription (“Abo”) → Cancel subscription.
• Your account stays active until the end of the term already paid.
• After that, paid areas are locked server-side immediately. The interface only shows an unreadable preview without real metrics; your stored data is not deleted and is available again after reactivation.

Failed payment:

• In case of a temporary payment failure, a one-time grace period of at most seven days may apply.
• After this period, paid areas are locked as at the end of a term. A cancellation or an already expired term receives no additional grace period.

Questions about Enterprise, VAT-ID invoices or special cases: billing@northprofit.eu.