What happens after the shop connection?

The first data sync runs in the background. NorthProfit takes over the order, product and refund data covered by the platform, permissions and plan. Duration and history depend on data volume, platform limits and the rights granted.

Phase 1: take over source data

After the connection NorthProfit starts with the available order, product and refund data. You can see the progress and possible errors under Connections (“Verbindungen”, bottom of the sidebar). Real metrics are only shown once the source data they need is available.

Phase 2: build derived reports

Cohort, LTV and retention reports need a sufficiently complete data base. They appear as soon as the respective preparation is finished; no blanket time of day applies.

Phase 3: ongoing updates

New orders and refunds continue to be loaded after the initial sync. Individual platform events can arrive faster than larger catch-up runs.

What you can prepare in the meantime:

• Maintain product costs or import them via CSV.
• Connect advertising accounts; their import runs independently.
• Invite your tax advisor under Finance & taxes (“Finanzen & Steuern”) → Tax advisor (“Steuerberater”) → Manage access (“Zugang verwalten”) (once a shop is connected).

You do not have to keep the browser tab open. If the integration or system status shows an error, use the retry named there or contact support@northprofit.eu.